- Login to Home Branch
- Enter your Home Branch ID: please use the ID provided in the e-mail you received (if you no longer have access to this e-mail please contact us)
- Enter your Home Branch PIN: Enter the Home Branch PIN you have previously created. If this is the first time logging in or after a reset, enter the last four digits of your tax ID/Social Security Number.
- Click on the Login button
- The first time logging in or after a reset you will next see a page to change your PIN (see "Changing your Home Branch PIN")
Home Branch customers are required to login to their account every 60 days, or their account may be deactivated. For security reasons and identity theft protection, Coulee Bank strongly recommends review of your account transactions on a regular basis.
View the tutorial: How to sign in to Home Branch for the first time.
When you are presented with the page stating that you must change your PIN, please follow these steps:
- In current PIN box, enter last four digits of your tax ID/Social Security Number
- In the new PIN box, enter a new PIN that you have created
- In the third box, re-enter the new PIN that you have created
- PIN requirements:
- 6-15 characters
- Numbers and letters only-no special characters, dashes, etc
- Must have at least 1 letter
- Must have at least 1 number
- Cannot use any of your previous 4 PINs
The bottom half of the page allows you to change your Home Branch ID. This is OPTIONAL. If you do not want to change your Home Branch ID at this time, do not enter anything in this section.
As part of Coulee Bank's continuous effort to secure your financial information and help prevent Identity Theft, we initiated a new multi-factor identification program for all of our online accounts. The first time you log in to your Home Branch account you will be asked to complete the one-time enrollment process. The process will require you to:
- Select a security image
- Select and answer three challenge questions
After you complete the registration process, your security image will be displayed during future sessions. When you see your security image that you have chosen, you will know that you are accessing Coulee Bank's secure website. During the login process, if you do not see your security image after entering your ID, do not enter your PIN. You should exit the site and contact us immediately.
You will be prompted to answer two of the three challenge questions if unusual activity is detected during your internet banking session (such as logging in from a computer in a location other than where you normally log in).
If you have any questions about our new multi-factor identification program or completing the enrollment process, please e-mail our Operations Department at info@couleebank.net or call (608) 784-9550 during normal business hours for assistance.
To change your personal security image please follow these steps:
- Click the ‘Options’ tab in Home Branch.
- Select the watermark image box.
- Select an image that bests suits you.
Your security image will be displayed during all internet banking sessions. When you see your security image that you have chosen, you will know that you are accessing Coulee Bank's secure website. During the login process, if you do not see your security image after entering your ID, do not enter your PIN. You should exit the site and contact us immediately.
- To set up the Reset PIN Feature:
- Login to your Home Branch account
- Click on the Options tab
- Fill in a PIN Reset Question
- Fill in a PIN Reset Answer
- Click on Submit at the bottom of the page
- You will see a green bar Information Message stating, "Your Personal Question/Answer has been changed."
- To use the Reset PIN Feature if you have forgotten your Home Branch PIN (after you have set up the reset PIN feature):
- Click on Reset PIN on the login page (next to the Home Branch PIN box)
- Enter your Home Branch ID, your e-mail address (it must match what we have on file), and a subject for the subject line of the e-mail that you will be receiving from us(so you know it is a legitimate e-mail from Coulee Bank).
- Click on submit
- You will receive an e-mail with a link. You must click on this link within 2 hours of receiving the e-mail
- You will be taken to a PIN Self Reset Confirmation page. Enter your Home Branch ID and enter the answer to the question that you set up previously. Click on submit
- Your PIN has now been reset to the last four digits of your tax ID/Social Security Number
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